✦ POLICIES ✦


Policies image with Reboot the robot weebeast

*beep boop!* Reboot, here to read through the policies with you!

xoxo

Returns & Exchanges

I’m not happy until you're happy! I kindly ask you to please take notice of the polices of my shop below. Thank you.

I do not accept returns for:

  • Custom / commissioned / personalized orders
  • Digital items
  • Items on sale

All sculpted pieces are made using an artist grade polymer clay. Although durable it can be damaged or broken if mishandled. Please see care in the FAQ.

These are art collectibles and should be treated with care. If your item arrives damaged or if you have any problems with your order, please email (with photos of the damage) asap.

Hopefully there won't be any mishaps... but if so, most small breaks can be fixed with loc tite gel super glue ( this glue doesn't turn white over time on polymer clay) or if you're uncomfortable it can be sent back for repairs or to resculpt if the damage is major. I’m happy to help anyway I can.

Conditions of Returns
Buyers are responsible for return shipping cost with tracking. Original shipping costs will not be refunded.
Items that are lost or damaged in transit must (international items can take 60 days to arrive before a loss is declared) get in touch with me as soon as possible, the sooner the better to allow me to help and possibly locate your missing parcel. If too much time has passed without contact, I have the right to decline a refund.
Payment

Payments can be made with credit debit, and PayPal payments. I accept payments through Shopify Payments. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify, including mine. Shopify has all the same securities and payment fraud protection as leading payment processors like Paypal. I have no access to any of your financial payment information through any of my payment options. Your personal info and data will never be shared for anything beyond your order (ie your address to the postal service to ship). It will never shared or sold.

Shipping

Orders are generally shipped within 1-3 days after ordered. If there is any delay I will be sure to reach out to you to let you know.

Orders will be shipped to the address you provided as the "shipping address" during checkout.

PLEASE DOUBLE CHECK to make sure this information is CORRECT. If you have made an error in your address, please contact me as quickly as possible.

Please go to The USPS.com to track your package. Tracking may not show once international parcels leave the United States.

Please note: Any parcels returned to me marked "return to sender" "no such address""moved- address unknown" etc... ) by no mistake of my own, will be eligible to be re shipped at the buyers expense. If I don't hear from you after trying to make contact via email upon receiving the returned mail, the items may be refunded and resold.

Packaging

All sculptures are packaged happily, neatly and securely in a sturdy box.

Plain air popped popcorn may be included as a part of packaging your weebeast, if you do not want this as a part of your packaging please let me know ASAP! 

International Customers

I'm happy to ship worldwide, however I can not be held responsible for lost or stolen packages. Buyers are and will always be responsible for taxes, duties, and any additional customs fees for their own country. 

Please do not ask to have customs forms falsified. ( "change the value of an item" or  "marked as a gift" ) This is illegal and not worth the consequences for any party involved including the buyer.

AGE RESTRICTIONS FOR USE: 

The sculpted pieces are art collectibles and intended for adult collectors.

Although they are adorable, they are not intended for small / young children.

Please keep this in mind and think responsibly for the safety of your loved wee ones.  

Not a toy - Not for children - Small pieces are a choking hazard

Thank you so much for your love and support, if there are any questions you have that aren't addressed please email me 

Copyright Notice

Your purchase does not transfer any reproduction rights.
All works and content - copyright © Nichole Lillian Ryan / weebeasts -  all rights reserved